Legal & Privacy

Effective date: March 15, 2026

These Terms and Conditions ("Terms") govern your access to and use of The Label Kitchen, a web-based label and document design platform ("Service"), operated by The Label Kitchen LLC, a limited liability company registered in the state of Minnesota ("Company," "we," "us," or "our").

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Service. By using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use. We reserve the right to suspend or terminate accounts that violate these Terms.

3. Subscription & Payment

Access to the Service requires a paid subscription. Subscriptions are billed on a recurring monthly or annual basis as selected at checkout. Payments are processed by our merchant of record, Paddle.com Market Ltd ("Paddle"), which handles billing, tax collection, and payment processing on our behalf. Your purchase is subject to Paddle's Buyer Terms.

Prices are listed on our website and may be updated with 30 days' notice. Existing subscribers will be notified before any price change takes effect on their next billing cycle.

4. Free Trials & Early Access

We may offer free trials or early-access periods at our discretion. At the end of a trial, your account will require an active subscription to continue accessing the Service. We may modify or discontinue trial offers at any time.

5. Acceptable Use

You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to reverse-engineer, decompile, or derive source code from the Service; (c) interfere with or disrupt the integrity or performance of the Service; (d) access the Service through automated means (bots, scrapers) except via our published API; or (e) resell access to the Service without written authorization.

6. Intellectual Property

All rights, title, and interest in the Service — including software, design, trademarks, and documentation — remain the exclusive property of The Label Kitchen LLC. Templates and documents you create using the Service are yours. We claim no ownership over your content.

7. Data & Privacy

Your use of the Service is also governed by our Privacy Policy (see below), which describes how we collect, use, and protect your information.

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access. We may perform scheduled maintenance or experience outages. We are not liable for any loss resulting from Service downtime.

9. Limitation of Liability

To the maximum extent permitted by law, The Label Kitchen LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total aggregate liability shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

10. Termination

You may cancel your subscription at any time through your account settings or by contacting us. We may suspend or terminate your access for violation of these Terms, with or without notice. Upon termination, your right to access the Service ceases immediately. Sections that by their nature should survive termination (including Limitation of Liability and Governing Law) will survive.

11. Modifications

We may update these Terms from time to time. Material changes will be communicated via email or in-app notice at least 14 days before taking effect. Continued use after the effective date constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of the State of Minnesota, without regard to conflict-of-law principles. Any disputes shall be resolved in the state or federal courts located in Minnesota.

13. Contact

Questions about these Terms? Contact us at [email protected].

Effective date: March 15, 2026

This Privacy Policy describes how The Label Kitchen LLC ("Company," "we," "us," or "our") collects, uses, and protects information when you use our web-based label and document design platform ("Service").

1. Information We Collect

Account information. When you create an account, we collect your email address. We use passwordless authentication (email one-time codes), so we do not store passwords.

Workspace and template data. We store the templates, documents, and configuration data you create within the Service. This may include label designs, address data, and EDI field mappings.

Usage data. We collect basic usage information such as pages visited, features used, browser type, and IP address to improve the Service and diagnose issues.

Payment information. Payment details (credit card numbers, billing addresses) are collected and processed exclusively by our merchant of record, Paddle.com Market Ltd. We do not store your payment information on our servers.

2. How We Use Your Information

We use your information to: (a) provide, operate, and maintain the Service; (b) process transactions and send billing-related communications; (c) respond to support requests; (d) send product updates and announcements (you may opt out at any time); and (e) monitor and improve performance, security, and reliability.

3. Data Sharing

We do not sell your personal information. We share data only with:

Paddle — our merchant of record, which processes payments and manages billing on our behalf. Paddle's handling of your data is governed by their Privacy Policy.

Infrastructure providers — we use third-party hosting and database services to operate the Service. These providers process data on our behalf under data processing agreements.

Legal obligations — we may disclose information if required by law, court order, or governmental request.

4. Data Retention

We retain your account and template data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as resolving disputes).

5. Data Security

We implement industry-standard security measures including encrypted data transmission (TLS/HTTPS), secure database access controls, and regular security reviews. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use essential cookies to maintain your session and remember your active workspace. We do not use third-party advertising or tracking cookies.

7. Your Rights

Depending on your jurisdiction, you may have the right to: access, correct, or delete your personal data; object to or restrict processing; request data portability; and withdraw consent. To exercise these rights, contact us at the address below.

8. Children's Privacy

The Service is not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will promptly delete it.

9. International Data Transfers

The Service is operated from the United States. If you access the Service from outside the United States, your information may be transferred to and processed in the United States, where data protection laws may differ from those in your jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or in-app notice at least 14 days before taking effect.

11. Contact

Questions about this Privacy Policy? Contact us at [email protected].

Effective date: March 15, 2026

This Refund Policy applies to subscriptions purchased through The Label Kitchen LLC ("Company," "we," "us," or "our") for use of our web-based label and document design platform ("Service"). All payments are processed by our merchant of record, Paddle.com Market Ltd.

1. Subscription Billing

Subscriptions are billed on a recurring monthly basis. By subscribing, you authorize Paddle to charge your chosen payment method at the start of each billing cycle until you cancel.

2. Free Trial

If we offer a free trial period, you will not be charged until the trial ends. You may cancel at any time during the trial without being billed.

3. Cancellation

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — you will retain access to the Service until then. We do not provide partial refunds for unused time within a billing cycle.

4. Refund Eligibility

We offer a full refund if you request one within 14 days of your initial subscription purchase or within 14 days of an annual renewal. To request a refund, contact us at the email address below with your account email and the reason for your request.

Refunds are generally not available in the following cases:

— The request is made more than 14 days after the eligible charge.

— The account has been terminated for a violation of our Terms & Conditions (see above).

— The subscription was purchased using a promotional or discounted rate and the promotional terms excluded refunds.

5. How Refunds Are Processed

Approved refunds are processed by Paddle and returned to the original payment method. Please allow up to 10 business days for the refund to appear on your statement, depending on your financial institution.

6. Plan Changes

If you upgrade your plan mid-cycle, you will be charged a prorated amount for the remainder of the current billing period. If you downgrade, the new rate takes effect at the start of your next billing cycle.

7. Disputes

If you believe you have been charged in error, please contact us before filing a dispute with your payment provider. We are committed to resolving billing issues promptly and fairly.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or in-app notice at least 14 days before taking effect.

9. Contact

Questions about refunds or billing? Contact us at [email protected].